Desktop, AV and Phone System Technician

Friday, June 15, 2018
Wayne RESA
Position Details: 

Desktop, AV and Phone System Technician

Install, maintain and provide problem solving services of end user computer hardware and software, audio visual equipment, phone system and related equipment. 

DUTIES & RESPONSIBILITIES:                                           

  • Support of end user desktop and laptop systems and mobile devices with peripherals including device operating systems, application software and imaging
  • Monitor help desk system and respond to requests in a timely manner
  • Install, maintain and support all desktop software associated with LAN/AV equipment
  • Maintain RESA’s classroom environments, including setting up computer and audio visual equipment in meeting rooms for presentations
  • Support Moves, Adds, and Changes to Hosted voice over internet protocol phone system
  • Provide support for email and office products
  • Comply with Wayne RESA’s computer Inventory systems and procedures
  • Maintain an orderly work area for repairing equipment
  • Perform other duties as assigned




  • Associates Degree in Computer Technology or equivalent post-secondary hours required


  • Minimum of two years of experience in computer hardware or electronics and LAN office products required


  • Maintain a current skill set and ability to use those skills in a self-directed way
  • Ability to work swing shifts, weekends and holidays on as needed basis
  • Demonstrated verbal and written communication skills required and the ability to effectively use those skills in training and the provision of effective customer service
  • Demonstrated skill working with diverse populations required
  • Demonstrated experience in Windows and Mac OS environments
  • Demonstrated experience in support of voice over internet protocol phone systems desired
  • Microsoft SCCM or other imagining software experience desired
  • Google and Office 365 support experience desired


Current WCSSF 12-Month Salary Schedule – Track 2.5 ($43,948 - $68,521 FY) and a comprehensive and competitive benefits package including health/dental/vision/life and long-term disability insurance. Generous time off including 19 paid holidays, sick and personal business days. Membership in the Michigan Public Schools Employee Retirement System The position is represented by the the Wayne County Salaried Staff Federation Local 4479 (WCSSF). The current Collective Bargaining Agreement and additional information regarding employer sponsored health care plans can be found at:

Application Process and Timeline: Internal and external applicants must complete and submit an online application at (Job ID #10734) by 3:00 p.m., Friday, June 15, 2018 in order to be considered.

Wayne County Regional Educational Service Agency (Wayne RESA) provides leadership and services to the 33 local school districts and 110 charter schools that educate almost 275,000 students. Wayne RESA is committed to the process of continuous improvement through service, leadership, collaboration, and excellence, and is a goals-driven organization that empowers staff to maximize resources to support student achievement.



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